The Influence of Workload, Competence, and Work Motivation on Employee Performance at PT BPR Jatim (Perseroda)
Abstract
Employee performance is essential to the effectiveness of banking operations, particularly in regional banks that must maintain service quality while achieving organizational targets. This study examines the effects of workload, competence, and work motivation on employee performance at PT BPR Jatim (Perseroda), Bank UMKM Jawa Timur, Surabaya Branch. A quantitative approach was employed using a questionnaire administered to 52 employees. Data were analyzed using multiple linear regression, including partial (t) and simultaneous (F) tests. The results show that workload has a significant negative effect on employee performance (B = −0.618; β = −0.593; p < .001), whereas competence has a significant positive effect (B = 0.374; β = 0.405; p = .001) and work motivation has a significant positive effect (B = 0.604; β = 0.734; p < .001). Work motivation is the most dominant predictor based on its standardized beta coefficient. Simultaneously, workload, competence, and work motivation significantly affect employee performance (F = 20.349; p < .001). The model has an R² of 0.560, while the Adjusted R² is 0.532, indicating that the three predictors explain 56.0% of the variance in employee performance, with 53.2% remaining after adjustment for the number of predictors and sample size. These findings highlight the importance of maintaining a manageable workload while strengthening employee competence and work motivation to improve performance in regional banking institutions.
References
ANDRI, G. A., Anggraini, R., & Sjafitri, H. (2022). PENGARUH BEBAN KERJA DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN BANK BRI UNIT KANCA SIMPANG EMPAT KABUPATEN PASAMAN BARAT. Eqien - Jurnal Ekonomi Dan Bisnis, 11(03), 495–503. https://doi.org/10.34308/eqien.v11i03.1175
Dewi, M. S., & Tanjung, D. S. (2025). PENGARUH LINGKUNGAN KERJA DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN PADA PT . BANK TABUNGAN NEGARA ( Persero ) SYARIAH CABANG KOTA MEDAN. 7(1), 185–189.
Effiyaldi, P, J. P. K., Suratno, E., Kadar, M., Gunardi, Naibaho, R., Hati, S. K., & Aryati, V. (2022). PENERAPAN UJI MULTIKOLINIERITAS DALAM PENELITIAN MANAJEMEN SUMBER DAYA MANUSIA. 1, 94–102.
Forester, B. J., Idris, A., Khater, A., Afgani, M. W., Isnaini, M., Islam, U., Raden, N., & Palembang, F. (2024). Penelitian Kuantitatif : Uji Reliabilitas Quantitative Research : Data Reliability Test. 4(3), 1812–1820.
Indrayana, D. S., Ibnu, F., & Sukono, F. (2024). Pengaruh Beban Kerja , Stres Kerja dan Lingkungan Kerja Terhadap Kinerja Karyawan. 2(1), 9–18.
Kawuryan, D. A. L., Nu, A., & S, E. (2024). PENGARUH BEBAN KERJA, KOMPETENSI SDM DAN PENGHARGAAN TERHADAP KINERJA KARYAWAN (Studi Empiris pada Bank Jatim Cabang Batu). 2014, 269–280. https://doi.org/10.59971/jamapedik.v1i2.33
M. Thahir, A. N., Rabbani, I. A., & Rizki, S. D. (2023). PENGARUH KOMPETENSI DAN MOTIVASI TERHADAP KINERJA KARYAWAN PADA PT. BANK PANIN, TBK. CABANG KENDARI. ECOTECHNOPRENEUR : Journal Economics, Technology And Entrepreneur, 2(04), 197–206. https://doi.org/10.62668/ecotechnopreneur.v2i04.953
Marsisno, W., Munandar, A. S., Casriyanti, & Sutaguna, I. N. T. (2025). PENELITIAN KUANTITATIF DAN KUALITATIF KONSEP, TEKNIK, DAN IMPLEMENTASI.
Mellyani, M., M, S., & Salju, S. (2025). PENGARUH BEBAN KERJA DAN MOTIVASI TERHADAP KINERJA KARYAWAN PADA BANK BRI UNIT LUWU. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 9(1), 2259–2276. https://doi.org/10.31955/mea.v9i1.5389
Muttaqien, F., Fitria, N., Rizki, V. L., & Abrori, I. (2025). PENGARUH KOMPETENSI, PROGRAM DIKLAT, DAN MOTIVASI KERJA TERHADAP PENINGKATAN KINERJA KARYAWAN PT. BPR NUR SEMESTA INDAH KABUPATEN JEMBER. Jurnal Istiqro, 11(2), 107–123. https://doi.org/10.30739/istiqro.v11i2.4119
Ramadan, B. A., & Handayani, A. (2024). Pengaruh Beban Kerja, Motivasi Kerja Dan Kompensasi Terhadap Kinerja Karyawan PT BPR Bank Daerah Karanganyar. JURNAL MANAJEMEN DAN BISNIS, 3(1), 202–215. https://doi.org/10.36490/jmdb.v3i1.1315
Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alphabet.
Wiji, T., Bayu, R., Pratiwi, N., & Fitri, H. (2025). Pengaruh Kompetensi Dan Motivasi Kerja Terhadap Kinerja Karyawan Dengan Keterlibatan Kerja Sebagai Variabel Intervening Pada PT . BPR LPN Sungai Rumbai. 01(03), 340–346.
