The Influence of Workload, Work Stress, and Work Environment on Employee Performance at the Social Service Office of Surabaya

Abstract

Employee performance is an important factor in supporting the successful implementation of organizational duties and functions, particularly in government institutions such as the Surabaya Social Service. Workload refers to the number of tasks or responsibilities that must be completed by employees within a certain period according to their abilities and work capacity. Work stress is a condition of tension that can affect emotions, thought processes, and individual conditions due to work pressure. The work environment refers to all conditions surrounding employees that can influence work implementation, both physical and non-physical environments. This study aims to determine and analyze the effect of workload, work stress, and work environment on employee performance at the Surabaya Social Service. This study uses a quantitative approach with a causal associative research method. The sampling technique used was saturated sampling, involving 45 employees of the Surabaya Social Service as respondents. Data collection was conducted through questionnaires, and the data were analyzed using multiple linear regression with the assistance of SPSS version 20. Hypothesis testing was conducted using t-test and F-test. The results show that workload has a positive and significant effect on employee performance with a significance value of 0.004. Work stress has a positive and significant effect on employee performance with a significance value of 0.040. The work environment has a positive and significant effect on employee performance with a significance value of <0.001. Simultaneously, workload, work stress, and work environment have a significant effect on employee performance with an R Square value of 0.794 or 79.4%. The work environment is the most dominant variable affecting employee performance. This study implies that the Surabaya Social Service needs to pay attention to and improve the quality of the work environment, as well as manage workload and work stress effectively, in order to support the optimal improvement of employee performance.