WORLD JOURNAL OF BUSINESS RESEARCH AND PROJECT MANAGEMENT

The Influence of Education and Assistance on The Repurchase of Animal Feed Factory Customers of PT. New Hope With Trust as Intervening

Arie Setyawan, Joko Suyono — Sat, 30 Aug 2025 00:00:00 +0000

This study aims to analyze the influence of education and mentoring on the repurchase of PT. New Hope with trust as an intervening variable. The animal feed industry in Indonesia is experiencing rapid growth in line with the increasing nutritional needs of livestock and national programs such as Free Nutritious Meals. In the midst of increasingly fierce competition, PT. New Hope implements customer education and mentoring strategies to increase loyalty and frequency of repeat purchases. Education is provided through training, seminars, and informative materials, while mentoring is carried out through technical consultations and field visits. This study uses a quantitative approach with a survey method on customers of PT. New Hope in various distribution areas. The data was analyzed using the Structural Equation Modeling (SEM) technique based on Partial Least Square (PLS). The results of the study show that education and mentoring have a significant effect on customer trust, and trust has a significant influence on repurchase decisions. In addition, education and mentoring also have an indirect influence on repurchase through trust as an intervening variable. These findings indicate that trust plays an important mediating role in shaping customer loyalty through effective education and mentoring. Thus, a strategy that focuses on empowering and assisting customers in a sustainable manner can be the key to retaining customers and increasing the company's competitiveness. This research is expected to make a theoretical contribution to the development of literature related to consumer behavior and relationship marketing strategies, as well as practical recommendations for the management of PT. New Hope and similar companies in designing relationship-based marketing strategies that are oriented towards customer repurchase.

Analysis of the Implementation of the E-Purchasing System on the Efficiency, Transparency, and Accountability of Goods and Services Procurement in East Kutai Regency

Bayu Prasetya, Tukimun Tukimun, Eswan Eswan — Sat, 30 Aug 2025 00:00:00 +0000

This study analyzes the implementation of electronic procurement (e-purchasing) in the procurement of goods and services in East Kutai Regency. A descriptive and comparative approach was employed. The research data comprises two main components. First, primary data were obtained through a closed-ended questionnaire using a Likert scale, distributed to fifty respondents, including procurement officials, operational staff, and suppliers of goods and services. The questionnaire aimed to measure respondents' perceptions of procurement efficiency, transparency, and accountability. Second, secondary data were collected from official documents and procurement reports before and after the system's implementation (2023–2025). Secondary data were analyzed using percentage statistics to compare process time indicators, procurement costs, and levels of transparency before and after the adoption of the e-purchasing system. The findings reveal that the implementation of electronic procurement significantly accelerated the procurement process, reduced both time and costs, and enhanced transparency and accountability in goods and services procurement management. Based on these results, the study recommends strengthening human resource training and technological infrastructure to optimize the future use of the e-purchasing system.

The Influence of Food Quality, Menu Innovation, Price, and Business Location on Consumer Purchase Decisions for Ning Revy Fried Duck and Fried Chicken at the GKB Gresik Culinary Cente

Revy Septiani Cahyaningtyas, Qausya Faviandhani — Sat, 30 Aug 2025 00:00:00 +0000

This section consists of single paragraph and about 250 words maximum. For research articles, abstracts should give a pertinent overview of the work. We strongly encourage authors to use the following style of structured abstracts, but without headings: The rapid growth of the culinary industry in Indonesia, including at the Sentra Kuliner GKB Gresik, has led consumers to consider various factors such as food quality, menu innovation, price, and location in their purchasing decisions. This study was conducted to analyze the influence of each of these factors, both partially and simultaneously, on consumer purchasing decisions at Bebek Goreng and Ayam Goreng Ning Revy. The research aims to address the gaps found in previous studies and provide academic and practical contributions for culinary business owners. This study used a quantitative approach with a causal design, purposive sampling, and multiple linear regression analysis to test the influence of food quality, menu innovation, price, and location on consumer purchasing decisions. Based on the analysis, it was found that partially, only menu innovation has a positive and significant influence on purchasing decisions. Meanwhile, food quality, price, and location show a positive but not significant influence. However, simultaneously, all four variables significantly influence purchasing decisions, with a contribution of 29.5% and the remaining 70.5% influenced by other factors outside the study.

The Antecedent of Employee Performance: Knowledge Sharing, Leadership, Professionalism

Kairul Budiarto, Joko Suyono, Damarsari Ratnasahara Elisabeth — Sat, 30 Aug 2025 00:00:00 +0000

This study was conducted at Administration Village (Kelurahan) Siwalankerto and Gunung Anyar Tambak – Surabaya with the aim of analyzing the influence of knowledge sharing, leadership and professionalism on employee performance of Administrative Village of Siwalankerto and Gunung Anyar Tambak – Surabaya. The sample in this study was 39 employees of Administrative Village of Siwalankerto and Gunung Anyar Tambak – Surabaya. The sampling technique used total sampling technique. Data analysis used multiple linear regression analysis. The results of the study showed that knowledge sharing, leadership and professionalism had a partial and simultaneous influence on employee performance of Administrative Village of Siwalankerto and Gunung Anyar Tambak – Surabaya. Among the three variables, knowledge sharing, leadership and professionalism, the leadership variable is the variable that has a dominant influence on employee performance.

The Role of Job Satisfaction as a Mediator in the Influence of Work Environment, Reward, and Workload on Employee Loyalty: A Study at PT. Kirana Artha Hannan Surabaya

Hary Adi Laksono, Arasy Alimudin — Sat, 30 Aug 2025 00:00:00 +0000

Employee loyalty has become an increasingly critical issue amidst the intensifying global competition and the rising turnover rates observed across key industries, particularly in Indonesia's rapidly growing healthcare sector. This study aims to analyze the mediating effect of job satisfaction on the relationship between work environment, reward, workload, and employee loyalty at PT Kirana Artha Hannan Surabaya, a leading medical device distributor. Employing a quantitative approach with a survey method. The study utilized saturated sampling technique involving all 57 permanent employees of PT. Kirana Artha Hannan Surabaya. The data were analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM) analysis through SmartPLS 3.2.9 software. The findings reveal that both work environment and reward positively and significantly affect job satisfaction, while workload shows a significant but negative relationship. Furthermore, job satisfaction is a strong predictor of employee loyalty. Interestingly, while the direct effects of work environment and reward on employee loyalty were negative, their indirect effects through job satisfaction are positive and significant, highlighting the crucial role job satisfaction plays in mediating these organizational factors. The study concludes that enhancing job satisfaction through improvements in work environment, adequate and fair rewards, and effective workload management is essential to foster employee loyalty and reduce turnover in the medical device industry.

Strategic Planning of the Revitalization of Priority Slum Settlements: A Case Study of Singa Gembara

Diardi, Habir, Benny Mochtar Effendi Arifin — Sat, 30 Aug 2025 00:00:00 +0000

Slum settlements in Indonesia pose complex challenges requiring integrated planning and design. Singa Gembara Blocks 7–12 in East Kutai Regency were designated a priority slum area in need of comprehensive revitalization. This study presents a strategic masterplan coupled with Detailed Engineering Design (DED) for revitalizing the Singa Gembara 7–12 area, aiming to improve infrastructure, housing, and community well-being in line with national slum eradication policies. Methods: A multi-stage planning process was employed, including field surveys (physical, social, economic data collection), participatory design workshops with stakeholders, and technical analyses based on the government’s 7+1 slum indicators. The masterplan was developed iteratively, followed by detailed designs for priority projects, prepared according to national standards. Results: The outcome is an integrated spatial plan and DED documentation covering upgraded housing, paved roads and drainage, improved water supply and sanitation, solid waste management facilities, fire protection, green open spaces, and new socio-cultural facilities. Key proposals include constructing a cultural community center, establishing a neighborhood park, installing hydrants and communal septic systems, and regularizing land and building permits. The revitalization plan provides a technically sound and socially inclusive roadmap to transform the slum area. It leverages local cultural strengths and inter-agency governance for sustainable implementation. This case demonstrates the importance of strategic masterplanning combined with detailed design in slum upgrading, offering insights for policy-makers and practitioners in achieving resilient and livable communities.

Evaluation and Optimization of Time Management for the Construction Project of Kedang Ipil Water Supply System (SPAM) with a Capacity of 30 Liters per Second in Kota Bangun Darat District Using the Critical Path Method (CPM)

Ilja Budi Irawan, Benny Mochtar Effendi Arifin, Alpian Nur — Sat, 30 Aug 2025 00:00:00 +0000

Time management in construction projects is one of the key factors determining project success, particularly in complex public infrastructure projects such as the construction of a Drinking Water Supply System (SPAM). This study aims to evaluate the time management of the Kedang Ipil SPAM construction project with a capacity of 30 liters per second in Kota Bangun Darat, Kutai Kartanegara, using the Critical Path Method (CPM). The research data include the planning schedule (time schedule), weekly and monthly realization reports, progress documentation, and work activity weightings. A quantitative descriptive method was used to analyze the critical path, compare planned and actual durations, and evaluate the cumulative progress deviations of the project. The study found that the actual project duration reached 204 days, exceeding the planned duration of 184 days, with a total deviation of 20 days. The identified critical path included key activities such as the construction of the pump house, reservoir, mechanical and electrical installation, and the water treatment plant (WTP). Project delays were caused by issues related to material procurement, adverse weather conditions, and insufficient field coordination. The cumulative progress S-curve analysis showed the largest negative deviation of -4.527% in week 8 and the maximum positive deviation of +4.606% in week 20. Despite the delays, the project managed to achieve 100% cumulative progress by week 24 through efforts such as increasing the workforce, accelerating material procurement, and strengthening field supervision. The implementation of CPM proved effective in detecting critical activities and supporting swift decision-making to minimize delays. These research findings highlight the importance of adaptive and scientifically-based time control in large-scale construction projects and provide practical contributions to the development of time management strategies in similar infrastructure projects.