Zoo Keeper Key Performance Indicator (KPI) Model Development at Maharani Zoo Conservation Institute
Abstract
Performance measurement has been used to determine the achievements of the company goals. Business performance evaluated from goals achievements comparing result and the goal strategies that had been set. Maharani Zoo and Conservation Institutions were organized activities on the main function as the last resort in the breeding of extinct or endangered fauna in the wild. The aimed of this study to explore implementation and development the key performance indicators on the conservation institute. Qualitative method using case study implemented on this study. Data acquired by in-depth Interview and observation method and involved informants in many structural levels to triangulation confirmation. The data was analyzed using the Interactive Analysis Method according to Miles and Hubberman and combined with Spradley Qualitative Data Analysis, Domain Analysis and Taxonomy. The results of the study showed that Zoo Keepers was showed good in performance daily works based on their experienced and high passion motivated, even there was no Key Performance Indicators conducted at Maharani Zoo's. The impact of this study that management was developed Key Perfomance Indicators for Zookeepers towards improving the Zookeepers' performance and institution and animal sustainability.
References
Aisah, M. N., & Hastasari, R. (2025). Analisis Pengukuran Kinerja Karyawan Menggunakan Metode Human Resource Scorecard Pada Yayasan Mentari Indonesia Jaya. Jurnal Manajemen Ekonomi Dan Akuntansi, 1(2), 115–121. https://doi.org/10.63921/jmaeka.v1i2.36
Arba, R. M., Novarino, W., & Rizaldi, R. (2023). Implementation of Zoo Management Strategies for Animal Welfare in Indonesia. Al-Hayat: Journal of Biology and Applied Biology, 6(1), 31–42. https://doi.org/10.21580/ah.v6i1.16261
Bernardin, H. J., & Russell, J. E. A. (1993). Human Resource Management: An Experiential Approach. McGraw-Hill.
Cushway, B. (2002). Human Resource Management: Manajemen Sumber Daya Manusia. Elex Media Komputindo.
Fourage, A., Shepherd, C. R., Campera, M., Nekaris, K. A. I., & Nijman, V. (2023). It’s a sign: Animal welfare and zoo type are predictors of animal identification signage usage and quality at zoo exhibits. Zoo Biology, 42(2), 283–295. https://doi.org/10.1002/zoo.21734
Kumar, S., Lim, W. M., Sureka, R., Jabbour, C. J. C., & Bamel, U. (2024). Balanced scorecard: trends, developments, and future directions. Review of Managerial Science, 18(8), 2397–2439. https://doi.org/10.1007/s11846-023-00700-6
Lahagu, A., & Pranoto. (2024). Forming conservation ambassadors: An education and training-based HR development program at Semarang Zoo``. International Journal on Social Science, Economics and Art, 14(3), 390–400. https://doi.org/https://doi.org/10.35335/ijosea.v14i3.646
Miranda, R., Escribano, N., Casas, M., Pino-del-Carpio, A., & Villarroya, A. (2023). The Role of Zoos and Aquariums in a Changing World. Annual Review of Animal Biosciences, 11(1), 287–306. https://doi.org/10.1146/annurev-animal-050622-104306
Moeheriono. (2012). Perencanaan, Aplikasi dan Pengembangan Indikator Kinerja Utama (IKU) Bisnis dan Publik. Rajawali.
Mooney, A., Conde, D. A., Healy, K., & Buckley, Y. M. (2020). A system wide approach to managing zoo collections for visitor attendance and in situ conservation. Nature Communications, 11(1), 584. https://doi.org/10.1038/s41467-020-14303-2
Nadas, L., Indriyani, F., & Astuti, D. (2024). Pengukuran Kinerja Karyawan Menggunakan Metode Human Resource Scorecard (HRSC). JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, Dan Akuntansi, 1(4), 301–315. https://doi.org/10.62421/jibema.v1i4.39
Nageotte, N. L., Steele-Inama, M., Frederick, B., Elvove, E., & McDonald, S. E. (2024). Engaging internal and external audiences to develop and promote zoo-based conservation efforts. PLOS ONE, 19(4), e0298813. https://doi.org/10.1371/journal.pone.0298813
Nur’aini, F. (2017). Panduan Praktis Evaluasi Kinerja Karyawan. Quadrant.
O’Brien, S. L., & Cronin, K. A. (2023). Doing better for understudied species: Evaluation and improvement of a species-general animal welfare assessment tool for zoos. Applied Animal Behaviour Science, 264, 105965. https://doi.org/10.1016/j.applanim.2023.105965
Oey, E., Jourdan, F., Kwo, D., & Triana, I. (2022). Implementation of performance measurement system with performance prism approach - a case study of a medium enterprise. International Journal of Process Management and Benchmarking, 12(3), 300. https://doi.org/10.1504/IJPMB.2022.122199
Pramita, C., Lango, R. K., Sopiah, S., & Wardhana, L. W. (2025). Key Performance Indicators and Employee Performance: A Systematic Literature Review. Journal of International Accounting, Taxation and Information Systems, 2(2), 179–187. https://doi.org/10.70865/jiatis.v2i2.104
Setiawan, L., & Fauziah, Y. (2020). Rancangan sistem pengukuran kinerja untuk penentuan key performance indicator dengan metode Balance scorecard. Operations Excellence: Journal of Applied Industrial Engineering, 12(2), 248. https://doi.org/10.22441/oe.2020.v12.i2.011
Uzule, K., Zarina, V., & Shina, I. (2024). Fostering performance management by identifying key performance indicators for human capital in integrated reporting. Business: Theory and Practice, 25(2), 420–433. https://doi.org/10.3846/btp.2024.21351
Ward, S. J., Hosey, G., Williams, E., & Bailey, R. (2024). Enrichment and animal age, not biological variables, predict positive welfare indicators in zoo-housed carnivores. Applied Animal Behaviour Science, 270, 106006. https://doi.org/10.1016/j.applanim.2023.106006
